[ Project Whitecard is the official VR partner in the TELUS Connected Worker initiative. ]

TELUS Connected Worker – VR FAQ

When in doubt, first restart the headset; make certain it is connected to WIFI.


How Long Should I Use VR?

Khal Shariff and Project Whitecard suggest limiting your continuous sessions to about 20 to 30 minutes. Take a short 5-10 minute break, stretch and then continue your VR training. VR is very productive in a short period of time daily.  Don’t overdo it. The VR experience you use operates at a high “framerate,” and this smoothness creates a feeling of immersion and joy on modern VR headsets.

How to use the Controllers

Quest 2 controllers use batteries which will need replacing from time to time. You will see a battery indicator inside the Headset when you need to change the batteries. The Quest Pro has a charging stand which also charges the controllers. Place the straps over your rests to protect your controllers, and tap the triggers to activate them for a new “Session” (a VR Session is the time you spend at one time using the headset). 

How to adjust the VR Headset

The VR Headset has a number of safety features that will help you have a safe virtual reality experience. The headset includes adjustable straps and padding to ensure a comfortable fit, and our lenses are designed to reduce eye fatigue. In addition, the headset is made of lightweight materials that won’t strain your neck. Make sure to read the safety instructions before using the headset.

How to Set up My Environment

Finally, it’s important to make sure that virtual reality is used in a safe environment. Make sure that the room is scattered with objects that won’t interfere with your movements.

Additionally, be aware of your surroundings and make sure that virtual reality is used in a well-lit space.

How to use the VR Guardian

The guardian is an important part of the quest VR headset experience. It helps keep you safe by creating a virtual boundary around you as you play. To set up the guardian, start by putting on the headset and finding a comfortable spot.

As soon as you put on the headset in a new location, the headset will ask you to define a new guardian. If you are sitting still in a chair, choose “stationary.” Otherwise, you will then define a guardian which shows up and prevents you from bumping into furniture.


Then, use the controller to draw a line that defines the edges of your play area. Once you have drawn the boundary, the guardian will be activated and will appear as a grid of lines in your VR space. You can adjust the size and shape of the guardian at any time by simply redrawing the boundary. Keep in mind that it is important to create a safe and comfortable environment for yourself before beginning any VR experience. By taking the time to set up the guardian, you can ensure that you have an enjoyable and immersive VR experience.

How do I update my software

To update your TELUS Project Whitecard VR headset software, you’ll need to make sure it is properly connected to WiFi. Connecting a VR headset to WiFi is a relatively straightforward process. First, find the WiFi icon on your headset and click it. Then, select the name of your local router from the list of options that appears. You will likely need to enter a password to connect. Once you are connected, your software will automatically update. Some applications which serve VR Video, require a WiFi connection to download videos for the first time.

If you see an “UPDATE?” query, you may accept it, but most of the time, your headset will update automatically when connected to WiFi and power.

How do I report a problem?

Preferred: Visit http://go.projectwhitecard.com.

Secondly, please send a priorityvr email to priortyvr@projectwhitecard.com .

Answers, like those above, are available from the “chat bot” in the lower left-hand corner of the home page. You may also ask other questions, and we will address them usually the same day as soon as we can.

During business hours, you may optionally call Project Whitecard at 1-855-269-0718.

or finally, you may call TELUS Products and Services


310-2255 (use your local area code)

BC/AB customers calling from outside the province: 


QC customers calling from outside of QC: 


How do I request a new feature for my software?

Speak to your TELUS representative, or call Project Whitecard to discuss.